FWC Lot 7 FYROM - Support in the area of public administration reform - Analysis of workflow and development of perfromance measurement system
The overall objective of this assignment is to support and develop the institutional capacity of the Ministry of Information Society and Administration (MISA) in the EU accession process in order to improve the quality and efficiency of the public administration and to align it with the standards of the European Administrative Space.
The specific objective of this assignment is to develop an assessment of the workflow in the institutions which mostly provide over-the-counter services to citizens, and to develop a methodology for objective assessment of the public /civil servants performance in line with EU best practices.
The overall objective is:
The specifics objectives are: